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FAQ
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I no longer wish to receive emails or newsletters from HepCMatch. Why do I continue to receive them - or - How do I go about removing myself from this list?
We could not remove you as requested as you are not registered under the email address you contacted us with. Our Newsletter is automatically sent to all members with profiles in our system. If you do not wish to receive the Newsletter any longer, you must follow the directions to Suspend or Delete your profile as follows... SUSPEND OR DELETE MY PROFILE: Sign onto www.HepCMatch.com with the EMAIL ADDRESS YOU REGISTERED WITH. Once you sign in on your member page, go to My Profile and then under Available Options - scroll down. You will find the options to Suspend your profile or Cancel your membership. If you Suspend your profile, you can always come back and select Re-activate your profile. If, however, your choose to cancel your membership, the only way you will be able to come back to us is to re-register and create a new profile. I hope the site was successful for you and that you made many friends and hopefully found your soul mate! If not, please feel free to come back and visit again at any time. Our site continues to grow over 300 members a month.
 
How do I read my Email?
After you sign in, using your Login Name and Password (REMEMBER, they are case sensitive), it will bring you to your Member Home Page.  Above the box where is shows your membership number, you will see in bold letters, the word "mailbox" with a number in parenthesis next to it.  (The number tells you how much mail you have in your mailbox!)  Click on  the word, "mailbox" (which is a link) and it will bring you to your mail.

Once you get to your mailbox, if you click on the person's name under "from", you will see the profile of the person who wrote you.  If you click on the "subject" next to the person's name, you will be able to read your mail.

 
Please remove me from the Newsletter
Our Newsletter is automatically sent to all members with profiles in our system.  If you do not wish to receive the Newsletter any longer, you must follow the directions to Suspend or Delete your profile as follows.

SUSPEND OR DELETE MY PROFILE:
Once you sign in on your member page, go to "My Profile" and then under Available Options - scroll down.  You will find the options to Suspend your profile or Cancel your membership. If you Suspend your profile, you can always come back and select Re-activate your profile.  If, however, your choose to cancel your membership, the only way you will be able to come back to us is to re-register and create a new profile.

I hope the site was successful for you and that you made many friends and hopefully found your soul mate!  If not, please feel free to come back and visit again at any
time.  Our site continues to grow over 300 members a month.

 
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